Question 1

Can I change plans anytime?

Accepted Answer

Yes! You can upgrade or downgrade your plan at any time. When upgrading, you'll be charged the prorated amount for the remainder of your billing period. When downgrading, your new rate will apply at the start of your next billing period.

Question 2

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express) through our secure payment processor, Stripe. We also support Apple Pay and Google Pay.

Question 3

Is there a free trial?

Accepted Answer

Our Free tier is available forever with no credit card required. This lets you try QuickSnip before committing to a paid plan. There's no time limit on the free tier.

Question 4

How does team billing work?

Accepted Answer

On the Team plan, you can invite team members to your teams. Each invited member gets full Team features (AI, password protection, unlimited recording) when working in your team. Their personal storage stays on their own plan — they can upgrade or buy add-ons to expand it. Team seats are billed per user.

Question 5

Can I cancel my subscription?

Accepted Answer

Yes, you can cancel anytime from your account settings. Your subscription will remain active until the end of your current billing period, and you won't be charged again.

Question 6

What's your refund policy?

Accepted Answer

We offer a 14-day money-back guarantee on all paid plans. If you're not satisfied for any reason, contact us within 14 days of purchase for a full refund. No questions asked.

Feature	Free	Pro	Team
Max Resolution	720p	4K	4K
Storage	5GB	50GB	200GB
Video Limit	Unlimited	Unlimited	Unlimited
Recording Time	5 min max	Unlimited	Unlimited
Watermark
AI Transcriptions
Password Protection
Video Upload
Insights
Teams	1	1	Up to 10
Team Invites
Priority Support

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