Stop writing 10-paragraph email explanations. Record a quick walkthrough showing the solution, share the link, and close the ticket. Customers see exactly what to do.
Solve once, share forever.
Show customers exactly how to fix their issue with a screen recording. No more back-and-forth emails trying to describe where to click. One recording replaces five replies.
AI transcripts on paid plans make every recording searchable. Organize video solutions in folders so agents can find and reuse them for common issues.
Add a webcam overlay to show your face alongside the walkthrough. Customers feel like they are getting personal attention, not a canned response.
Automatic captions make your support videos accessible to everyone. Customers can follow along even with audio muted.
Better value per agent seat.
| Feature | QuickSnip | Loom |
|---|---|---|
| Price per Agent | From $5/mo (annual) | $15/mo (Business) |
| 4K Recording | $5/mo (Pro) | $15/mo (Business) |
| AI Summaries & Chapters | Pro & Team | Business + AI ($20/mo) |
| Password Protection | Pro & Team | Business plan only |
| Unlimited Recordings | All plans | 25 videos on free plan |
| Offline Recording | Studio Mode (all plans) | Limited |
Faster resolutions. Happier customers. Fewer repeat tickets.
The average support ticket takes 3-4 replies to resolve when instructions are text-only. A 60-second screen recording shows the exact steps. Customers follow along and the issue is resolved in one interaction.
Record how to handle common ticket types, navigate internal tools, and follow escalation procedures. New agents watch these recordings during training instead of shadowing senior staff for weeks.
Every video walkthrough you record for a customer can be added to your help center. Over time, customers find answers themselves before ever submitting a ticket.
Reusable video solutions mean your best agent's knowledge is available to every customer. One recording can resolve the same issue for hundreds of customers.
Common questions from support teams evaluating QuickSnip.
Show customers exactly what to do with a quick screen recording. No more email ping-pong.